Frequently asked questions

General questions about Fujirebio

How does the coronavirus disease Covid-19 impact Fujirebio's operations?

Please see the following statement on the impact of coronavirus disease Covid-19 on the operations of Fujirebio Europe (updated January 19, 2021).

Partnership-related questions

I would like to distribute Fujirebio products in one or more countries; who should I contact?

Please contact our international sales team.

I would like to become a Fujirebio vendor / supplier; who should I contact and how?

Please contact our international purchasing department.

Who can I contact to discuss OEM solutions at Fujirebio?

Fujirebio provides a comprehensive array of human and animal serum products to the scientific community. We have the capability to manufacture small and large batch serum-based matrix preparations; and we offer contract manufacturing for high-quality, in vitro diagnostic controls, calibrators, and reagents.

Please visit this page to find out more and to contact us.

Price and ordering-related questions

I would like to place an order for one or more Fujirebio products; how and where do I do that?

Please follow this link to locate the most suitable local Fujirebio represetative based on the product line of your interest.

I have filed an order for one or more products; who should I contact to find out whether the order has been handled, when you will deliver my products etc.?

Please follow this link to locate the most suitable local order handling represetative.

Who is your local representative in my country for Fujirebio products?

Please find your local Fujirebio representative.

I would like to request about the price for one or more products; who should I contact and how?

Please contact your local Fujirebio representative.

Where can I find a catalogue of Fujirebio products available in my country?

A list of our main products is available here for information only; for local listings of actually available products in your country please contact your local Fujirebio representative.

I would like to place and order for one or more Fujirebio products; where do I find the end user conditions of product sale?

Our end user conditions of product sale can be found in this page.

Quality related questions

I am a customer and I would like to file a complaint; what should I do?

Complaints are managed by our international customer support department.

Where can I find Safety Data Sheets for Fujirebio products?

These documents are freely available as an eService here (we do require that you open an eServices account).

Where can I find Certificate of Analysis for Fujirebio products?

These documents are freely available as an eService here (we do require that you open an eServices account).

For Certificate of Analysis regarding Fujirebio Diagnostics AB products (mostly EIA tumor markers and raw materials), please contact customersupport@fdab.com.

Where can I find quality system certificates of Fujirebio and its affiliates for the development, production and sales for in-vitro medical devices?

You can find our local quality policies here and our main quality system certificates here. For further questions please contact our international customer support department.

Where do I find information regarding CE-IVD-R registration of Fujirebio Europe products?

For more information about the process of CE marking of Fujirebio Europe's IVD-Directive (IVDD) regulated products according to the new European In Vitro Diagnostics Medical Device Regulations (IVDR 2017/746) we kindly refer you to this customer communication (this PDF file opens in a new tab/window).

Technical support questions

How can I find Package Inserts / Instructions For Use?

You can find most of these documents in our regulatory document search interface.

However, this document type can also be found in this external website (link opens in a new window). Please note that for this second service you need to know your batch specific “keycode” in order to access the appropriate document; please contact your local customer support if you need further help.

I have a technical question about a Fujirebio product; who should I contact and how?

Please contact your local customer support through this form.

I have a Fujirebio instrument that needs servicing; who should I contact and how?

Please contact your local customer support.

I am concerned about the shipping and storage conditions for a Fujirebio product (for instance storage temperature); who do I contact and how?

Please contact your local customer support.