Sales Support / Application Specialist
About the position
In taking up this job you will support the Fujirebio commercial team regarding our immune-analyzer products, our molecular/immune INNO-Line tests and distribution portfolio. With your optimal service level to customers, you will become the technical expert on these products and will contribute to the achievement of the sales targets and a high customer satisfaction. Your key tasks will be to:
- Give demonstrations to customers on the use of our reagents, instruments and software;
- Handle customers complaints by investigating and analyzing problems, making appropriate recommendations and implementing solutions by phone or site visit;
- Log complaints and support in a database and inform/discuss with the concerned sales colleagues;
- Ensure good after-sales support to all customers
- Give in depth technical product training to customers/commercial team;
- Provide scientific and practical trouble shooting and support to the sales teams and/or customers
- Prepare and update tools to help customers during trainings (quick guides, procedure summary…)
- Contact customers to collect feedback on product performance and prepare reports for post marketing surveillance;
- Register all visits and contacts with customers in the dedicated CRM
- Keep track of competitive products used at customer/Prospect sites and promptly document according to internal procedures / CRM by providing relevant technical product information, competitor information, …
- Gain technical and scientific knowledge of all Fujirebio product lines by attending congresses and symposia, reading articles, …;
- Assist the Marketing Managers in product launches and market actions, setting up competition files, updating product files, ….;
Your Profile
- Bachelor degree in life sciences
- First experience in IVD or research lab environment
- Your level of communication skills allows you to build up a relationship with customers and provide trainings
- You are customer-oriented and show commercial flair
- Good laboratory practice, good documentation practice
- Strong organizational skills
- Work in team but also independently
- Language skills: Spanish and mandatory being able to express in English to contact headquarters, to receive training sand to read scientific material
- Willingness to travel up to 30-40%, mostly Spain, Portugal sporadic but not limited to these countries
- Position based in Barcelona area
Our Offer
By joining Fujirebio you contribute to a better healthcare in a company where different cultures meet each other which makes our jobs challenging and stimulating.
Our employees appreciate their rich job content and the great deal of independence within their job.
In an open, informal and dynamic work environment you will be collaborating with our scientific, commercial, operational and supportive teams. To support this collaboration and to support personal growth of all team members we offer our employees the opportunity to develop their knowledge, skills and talents.
About us
Our committed and engaged employees make that Fujirebio Europe (previously Innogenetics) provides innovative IVD solutions for healthcare all over the world.
Our products and services allow doctors to make fast and accurate diagnosis in different disease fields like infectious diseases, neurological disorders, oncology and genetic diseases. Based upon this specific an accurate testing, appropriate treatment can be started quickly.
We develop and manufacture diagnostic tests at our site in Ghent, as well as in Tokyo, after which they are sold worldwide by our commercial teams to hospitals and clinical labs.
Furthermore, we use our advanced experience in development and manufacturing of Diagnostic solutions and our high-quality standards for contract manufacturing projects with third parties.
Fujirebio Europe belongs to an international group (H.U.Group) with branches and colleagues in Asia, Europe and the USA. We currently employ 130 people at the headquarters in Ghent and more than 40 people in our European affiliates.
